Wachtell,Lipton,Rosen & Katz

  • Director of Secretarial Services and Document Processing

    Job Location US-NY-New York
    Posted Date 3 months ago(4/27/2018 8:48 AM)
    Job ID
    2018-1573
    Department
    Secretary
    Schedule
    Monday – Friday 9:30 a.m. – 5:30 p.m.
    Type
    Full Time
  • Summary

    Under minimal supervision and according to established policies and procedures, manages Secretarial, Reception and Document Processing Departments in a 24/7 environment. Fosters a positive environment for continuous improvement of departmental services and promotes the highest standards for staff performance and service delivery. Manages resources, budget, performance and utilization.

    Essential Duties and Responsibilities

     

    • Responsible for managing the overall Secretarial, Reception and Document Processing functions, and the respective departmental managers.
    • Possesses a solid understanding of all aspects of services provided in the Secretarial, Reception and Document Processing Departments, ensuring staff has the ability to complete all tasks effectively.
    • Maintains frequent contact with managers and staff, ensuring optimal support for attorneys and clients is provided.
    • Analyzes data and makes appropriate recommendations that are in line with Firm goals.
    • Maintains an active working relationship with oversight partner(s) to evaluate current departmental procedures, and implements changes, as appropriate.
    • Develops, implements and maintains the department’s procedures and best practices guidelines.
    • Proactively assesses business requirements to develop solutions and drives improvements across Secretarial, Reception and Document Processing Departments.
    • Maintains budgets in areas of responsibility; and manages them on a regular basis.
    • Keeps abreast of developments in legal market to ensure the departmental practices are current.
    • Conducts the performance and salary review processes and makes compensation recommendations. Collaborates with managers to conduct effective staff evaluations and provide professional support to managerial staff.
    • Effectively manages and addresses employee and performance issues to ensure optimal results.
    • Provides 24/7 coverage and support, and maintains a hands-on approach.
    • Oversees the development of team members and provides necessary training.
    • Builds and maintains a culture that motivates collaboration and a team-oriented environment.

     

    Knowledge, Skills, and Abilities Required

    • Excellent well-developed management and interpersonal skills.
    • Excellent leadership and organizational skills.
    • Ability to interface, develop and maintain professional relationships with attorneys and support staff.
    • Strong presentation and communication skills combined with confidence and poise.
    • Ability to positively tackle problems, provide solutions and engage with others to ensure proactive steps are taken.
    • Ability to manage multiple priorities and deadlines under time constraints.
    • Attention to detail and ability to work independently.
    • Proficiency in Microsoft Office Suite.

    Education and Experience

    • Bachelor’s degree required
    • Minimum 8 years of relevant staff management experience in Secretarial, Reception and Document Processing Departments.
    • Management experience in a law firm or professional services environment preferred.

    Working Conditions

    Normal office environment with little exposure to excessive noise, dust, temperature and the like.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed