Wachtell,Lipton,Rosen & Katz

IT Knowledge Management Analyst

Job Location US-NY-New York
Posted Date 2 weeks ago(2/12/2018 3:26 PM)
Job ID
2018-1569
Department
IT
Schedule
Monday - Friday 9:30 a.m. - 5:30 p.m.
Type
Full Time

Summary

The primary responsibility of the IT Knowledge Management Analyst is to help the Firm get the most out of its Knowledge Management (KM) systems by working directly with legal, paralegal, and IT staff. The IT KM Analyst will acquire an advanced technical understanding of the Firm’s KM systems and awareness of how they are used in order to address data integrity issues, assist with reporting and information governance and provide tier II support.

Essential Duties and Responsibilities

  • Monitor the usage of KM systems by running existing reporting queries and:
    • Determine when information governance and data retention policies may apply;
    • Work with users who may not be using the full feature set of the DMS;
    • Consolidate or remediate duplicative entries or bad data in KM and other systems; and
    • Work with senior IT members to continually improve on the quality and scope of the reports.
  • Assemble summary reports and share them with appropriate parties on a scheduled basis.
  • Regularly engage matter teams to:
    • Offer general assistance, such as creating or deleting Workspaces, and moving or refiling document sets;
    • Address data management concerns as they arise;
    • Manage the security control lists of documents and Workspaces;
    • Share information regarding any unique circumstances; and
    • Determine when the status of a matter changes so that relevant systems can be updated accordingly.
  • Develop and document repeatable processes for how certain issues and scenarios should be handled.
  • Gain an advanced understanding of various KM systems and progress towards providing second level support for those systems.
  • Open support tickets with third-party support teams for issues that cannot be resolved in-house.
  • Take direction and work with our Business Systems Analyst.

Knowledge, Skills, and Abilities Required

  • Demonstrate ability to learn new technologies through experience or education.
  • Strong oral and written communication skills.
  • Excellent documentation skills.
  • Ability to communicate technical information to non-technical people.
  • Ability to multitask in a fast-paced environment.
  • Ability to work with employees at all levels, including senior management.
  • Strong analytical, problem-solving and decision-making skills.
  • Ability to work independently and determine priorities.
  • Strong understanding of Windows and MS Office applications.
  • Strong customer service focus and experience.
  • Experience with any of the following systems and technologies considered a plus: iManage, HighQ Collaborate, Recommind Decisiv Search, SQL, Excel, XML, HTML, VBA or PowerShell.
  • Experience with a reporting and analytics platform such as SSRS, Power BI or Tableau considered a plus.

Education and Experience

  • Bachelor’s Degree.
  • Degree in Computer Science or Information Services or business related field a plus.
  • Minimum 3-5 years’ experience working in an information services department or organization.
  • Data analysis or IT experience a plus; law firm experience preferred.

Working Conditions

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

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