Under general supervision and according to established policies and procedures, the Help Desk Analyst position involves extensive team and customer interaction, maintaining positive contact with attorneys and support staff and observing confidentiality of personnel and Firm matters. Performs problem analysis to resolve system or application issues. Performs complex diagnosis of problems, providing solutions within area of responsibility, and/or through consulting with IT team members; coordinates implementation of fixes and enhancements.
One or more of the following certifications a plus.
Normal office environment with little exposure to excessive noise, dust, temperature and the like.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.